Free Shipping Over $50 in USA
REFUND POLICY
A Legal Disclaimer
Extended holiday return & exchange periods
Customers can shop with peace of mind with easy returns. Purchases made Nov. 1 through Dec. 31 have an extended return period through Jan. 14, 2025, excluding items purchased with a third-party contract [e.g., activatable devices (cell phones, cellular tablets, mobile hotspots, cellular wearables) and AppleCare+ plans, etc.], and holiday decorations (e.g., artificial trees, lights, decorations, etc.). Other exclusions, including restocking fees, non-returnable products and all other terms and conditions of the Compusolve USA Return & Exchange Promise apply.
Refund Policy - the basics
The below return and exchange period applies for purchases before Nov. 1, 2024, and after Dec. 31, 2024.
If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases from Compusolbe USA . If your purchase at our store is directly with a vendor, then the vendor's return policy applies.
Member Status
Standard
My Plan and My Standard members
Most products
15 days
60 days
Activatable devices*" See disclosure"
14 days
14 days
*Activatable devices are devices capable of being activated and include cell phones, cellular tablets, mobile hotspots, and cellular wearables. Verizon devices capable of being activated have a 30-day return period for all customers.
Restocking fees
Some items we sell (see below for the detailed list) have a restocking fee if returned by a customer.
Product
Returns fee
Activatable devices (excluding prepaid phones)
$45
Drones, digital cameras, camera lenses, camcorders (including action cameras), electric bikes, electric mopeds, golf launch monitors, premium scooters, super scooters, mobility scooters, electric wheelchairs, leg and body recovery systems, projectors, projector screens, premium cold tubs, premium saunas, and special-order products
15% of item purchase price
There is no restocking fee if the product is unopened, or if the purchase occurs in: AL, CO, HI, IA, MS, OH, OK, SC and where prohibited by law. The restocking fee will be taxed in select states.
Nonreturnable items
The following items are nonreturnable once purchased: Custom orders, personalized orders, Items marked as Final Sale; non-subscription digital content (including digital gaming but excluding Microsoft Office), codes or prepaid cards (including third-party gift cards and prepaid phone cards), vehicle replacement key fobs, memberships, trading cards (including Pokémon cards), products with 300 or greater watt hour capacity, golf carts, utility terrain vehicles, and plumbing items.
The following items are nonreturnable once opened: Products that interact with bodily fluids, SIM kits, LEGO products, completed services, delivered home standby generators, delivered whole home backup, and consumable items (including batteries, cleaning agents, oils, fuel, filters, cleaners, health supplements, health test kits, ink and 3D printer filament).
Hazardous materials
For safety reasons, Hazardous materials (e.g., flammable liquids, flammable gases, items with lithium batteries, products with 300 or greater watt hour capacity) can’t be mailed back to Compusolve even if the item has been cleaned of these materials. Items that include a rechargeable battery must include the original battery to qualify for a return.
Heavy items
Compusolve Use may require that you return your Heavy items directly to the manufacturer (e.g., Dispatch Center ).
Like-new condition
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.
How to return an item
Gather the purchases you want to return, along with the original contents and packaging.